New Zealand Shipping Information

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FREE EXPRESS SHIPPING

ORDERS BETWEEN $50 and $230

TAX FREE SHIPPING

ORDERS OVER $230

Auckland, Wellington, Christchurch Next Day Delivery*
Metro Areas 1-3 Days for Delivery
Regional Areas 3-7 Days for Delivery

Free Express Delivery (Orders between $50 and $230 or $9.99 for orders under $50)

Orders placed before 4:00pm weekdays should be received within 1-3 business days in metro areas.

DHL requires a signature on delivery^, so if you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.

Some heavy/bulky items will be charged at a higher shipping rate. Bulky/Heavy orders can sometimes take 3-5 additional days for delivery, so please factor this into any orders for large items.

DHL cannot deliver to all areas, so in some cases deliveries will be on-forwarded to NZ Post for delivery. For tracking information please contact your local DHL office.

Tax Free Shipping

Orders placed before 2:00pm AEST should be received within 1-3 business days.

New Zealand customs charge local duties and taxes on some high value imports and these can result in local payments over 100% on top of the original order value. Our flat rate tax free shipping options mean all taxes are covered when you order and there is nothing more to pay when your order arrives. Please see International Customs Charges Information below for further details.

Heavy/Bulky Items Courier - From $19.99

Large and Bulky orders may be charged at a higher shipping rate and generally take 2-3 days longer than express shipping. Prices will be quoted in the checkout, but in some cases a custom shipping fee is required and you will be contacted if this is the case.

Heavy or bulky items include: Travel Bags, Skateboards, Surfboard Travel Covers and Bodyboards.

International Customs Charges Information

As most orders are shipped from our Australian warehouse, imports over $175.00 will generally incur customs and import taxes in New Zealand. This also includes separate orders arriving into NZ customs the same day. SurfStitch has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and SurfStitch will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SurfStitch will not be held responsible for any loss of funds as a result of this occurrence. 

*not guaranteed next day and may not include some outlying areas of the city

^If you are not present to sign for your order the driver will leave a card to arrange a more appropriate time for the delivery. In most cases the driver will attempt to deliver the parcel on 3 separate occasions, but if no delivery can be made after this time the order is normally returned. SurfStitch takes no responsibility for this process and any returned orders will incur a $9.99 service fee to be shipped again.

 

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